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Welcome to Aesthetics BbB!
These terms and conditions outline the rules and regulations for the use of Aesthetics BbB's Website, located at www.aesthetics-bbb.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Aesthetics BbB if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Spain. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing Aesthetics BbB, you agreed to use cookies in agreement with the Aesthetics BbB's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, Aesthetics BbB and/or its licensors own the intellectual property rights for all material on Aesthetics BbB. All intellectual property rights are reserved. You may access this from Aesthetics BbB for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Aesthetics BbB does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Aesthetics BbB,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Aesthetics BbB shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Aesthetics BbB reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant Aesthetics BbB a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Aesthetics BbB; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Aesthetics BbB. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of Aesthetics BbB's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Please read Privacy Policy
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
COURSES AND ONLINE COURSES
All documents are copyrighted by AestheticsBbB, Ljubica Hauptfeld. These documents are intended solely for the use of the person who purchased our course. Sharing or copying our documents, images, videos is a copyright infringement.
Hyaluron pen Courses and other online courses are delivered electronically within 48 Hours.
REFUNDS:
All courses once booked and paid are non refundable nor transferable.
PAYMENT TERMS AND CONDITIONS
PAYMENT METHODS
We accept:
Aesthetics BbB reserves the right to change the availability of a particular payment method at any time.
REFUND
Your refund will be according to the original payment method. The refund amount will be reduced by all transaction costs. Shipping costs are not refunded. In the event that the parcel is returned for any reason, we can issue a refund only after the parcel is returned to our warehouse. If a case was opened in the bank by the client and for this reason penalties were charged to Aesthetics BbB, the refund amount is also reduced by that amount.
We are FOB incoterms. We as the seller are responsible for delivering the goods to the port of departure, clearing them for export, and loading the goods on the vessel. Once the goods are on the vessel/plane, the risk transfers from the seller to the buyer, who from that point is responsible for all costs thereafter.
In case of doubt that the payment was made through a transaction not approved by the owner of the account/bank card, etc., we approve the refund before the complete realization of the order and sending of the package. In this case, you can only request a refund within a maximum of two days after the transaction has been completed or before your order has been sent. If the goods have already been sent, we can return the money only if they have been returned to the sender, after receiving and determining the condition of the goods, and in accordance with the above conditions. If the order has already been taken over by the specified recipient of the order, no refund will be made.
If you did not pick up your package in person, and based on the documentation that the courier service has, the delivery has been made, we are not responsible for the possible non-possession of the package and cannot issue a refund. In the event that you believe that you should receive a refund, you can request it within 30 days of placing the order or 15 days after the confirmed receipt/non-receipt of the package, along with all the supporting documentation, pictures, videos, etc.
If a purchase on our website is made by a minor who has made an unauthorized transaction, the parent/guardian/custodian is responsible for such an action and we do not assume any responsibility and we do not issue a refund.
Aesthetics BbB unfortunately does not accept cancellation or refund due to change of mind.
Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers. Aesthetics BbB reserves the right to approve, reject or partially refund the payment at its sole discretion.
What if the package gets stuck or seized at customs?
Even if it is expected that the package is stuck in customs, we must check it with the logistics carrier. It can take up to 14 days from the claim date. We can take no action without an update for 14days. If we receive an update from logistic before we will reply to you.
If the package gets stuck in local customs and is not released, there are two possibilities that the recipient should pay the tax fee, or the package was refused by customs. If the problem is a tax fee, it should be released by paying this fee from the receiver.
In case of the package being caught by customs, we will process the reshipment for free or with repeated charging of shipping fees (depending on the region to which it is sent). The new tracking number will work. If the package is caught a second time, we will make a refund by deducting the all shipping fees, transaction fees and taxes.
All products/devices that we offer on our website are not U.S. FDA approved. If, after purchase, there are any problems during the importation of the products into the recipient's country, we disclaim responsibility for the occurrence of such problems and cannot issue a refund if the package is confiscated/detained by the customs authorities. In that case, the money can be refunded only after the package has been returned to our warehouse. The buyer is obliged to contact the customs/courier service and solve the problem or request the return of the package to the sender/us.
If the parcel is not released from logistics with the reason why the receiver has not made the tax fee or he did not submit to them within the specified period the necessary documentation, it is not subject to the compensation/refund in any way.
SHIPPING POLICY
Aesthetics BbB Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 10 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24 to 72 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated based on weight, dimensions and destination of the items in the order.
We provide 3 shipping options:
Free shipping (up to 60 days), Standard shipping (up to 45 days), Express shipping (up to 20 days).
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas, Thanksgiving, Chinese New Year, bad weather conditions etc. Also note that delays are possible due to special legal regulations and restrictions due to Covid – 19.
Aesthetics BbB assumes responsibility for the shipment only for the period it is in our warehouse. Once it has been taken over by the courier service, the responsibility for the shipment is taken over by the delivery service. The buyer, as a user of the delivery service for which he paid at the time of purchase, in case of any problem regarding the delivery of the package, is obliged to contact the delivery service, take care of the status of the package, be available at the time of delivery or, with the consent of the delivery person, change the delivery date and submit all necessary, requested information and documentation.
4. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. Make sure that 60 working days have elapsed from the day the order was dispatched before making the claim.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
All goods shipped from Korea are FOB.
5. Out of Stock
In case the product you bought is not currently in stock, we will send it to you as soon as possible. If the same product is not on sale within the next month, we will fully refund your money you paid for the same.
6. Return Due To Change of Mind
Aesthetics BbB unfortunately does not accept cancellation or refund due to change of mind.
7. P.O. box and Military addresses
Aesthetics BbB will not ship to P.O. box and Military addresses.
8. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at aesthetics.bbb@yahoo.com.
GOODS SHIPPED FROM GERMANY
All products/devices that we offer on our website are not U.S. FDA approved.
Shipping conditions
Delivery is made by DHL & DHL Express fast shipping. Your shipments are usually insured for up to € 500. If the value of your goods exceeds this amount and you want additional insurance, feel free to request it without the obligation of additional payment. We will then enter into an additional insurance contract with DHL for you.
Lead time is 1-3 days. That means after payment is complete, your order will ship within 1-3 days. Shipping is done only on weekdays from Monday to Friday. Goods for which payment is received on Friday will be prepared for shipment from next Monday. Then the lead time begins.
For standard shipping within Germany we charge a flat rate of 4,90 €/6$. From an order value of 250€/282$ the standard shipping will be free of charge for you. Express shipping is charged at any order value and costs 12,90€/15$.
For standard shipping to Austria we charge a flat rate of 15,90€/18$. Please note that this shipping flat rate is due for every order. Express shipping to Austria costs 25€/28,50$.
For standard shipping to Switzerland we charge a flat shipping rate of 19,90€//23$ for every order. Express shipping to Switzerland costs 25€/28,50$. When shipping to Switzerland, the customer may be subject to additional customs duties, fees and/or import sales tax.
For standard shipping to other countries a flat rate between 15,90€/18$ an 34,90€/39,90$ will be charged. This flat rate depends on the respective delivery area and is due for every order without exception. Express shipping to other countries costs between 25-35€/28,50-39,90$ and the customer may be subject to additional customs duties, fees and/or import sales tax.
Postal costs may vary and be higher than those listed if they are sent to South American countries, Australia, New Zealand, islands, African countries and similar. If your postage is not specified, please contact us before paying so that we can define the exact cost of shipping to the address of the desired recipient.
Shipment tracking
As soon as your order has been picked up by DHL, you will automatically receive an email with the shipment number. The tracking number will keep you informed of the location of your parcel.
Warranty Returns
There is a period of no more than 3 days in which you can report obvious defects and transport damage. In the event of delayed notification or complaint, the warranty claim is void.
For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods. The warranty period is one year from date of delivery.
GOODS SHIPPED FROM CHINA
All products, hyaluron pen, and other devices that we offer on our website are not U.S. FDA approved.
Shipping conditions
Lead time is 2-10days. That means after payment is complete and received, your order will ship within 2-10 working days.
Delivery is made by DHL Express (3-15 days), Fedex Express (3-15 days), UPS From US Warehous (1-15 days), EMS (15-45days), E Express (15-45 days), E Packet (15-45 days), free shipping (up to 60 days).
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas, Thanksgiving, Chinese New Year, in case of bad weather and the like. Also note that delays are possible due to special legal regulations and restrictions due to Covid – 19.
Shipping costs may vary by country or address. We reserve the right to adjust the cost price at any time.
Shipping time is 3 – 60 days. Estimated Delivery Time is the time between your package being shipped out of carrier's warehouses and final destination delivery. Estimated delivery time does not include supplier manufacturing lead time, holidays and weekends. The customer may be subject to additional customs duties, fees and/or import sales tax.
Shipment tracking
As soon as your order has been picked up by DHL Express or Fedex Express, you will receive an email with the shipment number. The tracking number will keep you informed of the location of your parcel.
Warranty Returns
There is a period of no more than 3 days in which you can report obvious defects and transport damage. In the event of delayed notification or complaint, the warranty claim is void.
For consumers, the limitation period for claims for defects in used items is six months to one year (depend of the product) from delivery of the goods.
The warranty period is six months to one year (as stated in the product description on our website aesthetics-bbb.com.) from date of delivery.
You can report a defect on used items to the email address with a proof (picture or video) of the defect.
The problem should be resolved within 30-45 days after determining the cause of the product defect. If the product defect is caused by the manufacturer then you will receive a new product or a refund. If the product needs to be sent back, the shipping costs are borne by the customer.
This only applies to products that have a warranty clearly stated in the product description.
GOODS SHIPPED FROM KOREA
All products/devices, korean dermal fillers that we offer on our website are not U.S. FDA approved.
Shipping conditions - FOB incoterms
Lead time is 2-10 days. That means after payment is complete and received, your order will ship within 2-10 working days. Delivery is made by Fedex Express (3-7 days), UPS (13-15 days), EMS (15-45days), free shipping (up to 60 days). Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas, Thanksgiving, Chinese New Year, in case of bad weather and the like. Also note that delays are possible due to special legal regulations and restrictions due to Covid – 19. Shipping costs may vary by country or address. We reserve the right to adjust the cost price at any time. Shipping time is 3 – 60 days. Estimated Delivery Time is the time between your package being shipped out of carrier's warehouses and final destination delivery. Estimated delivery time does not include supplier manufacturing lead time, holidays and weekends. The customer may be subject to additional customs duties, fees and/or import sales tax.
Shipment tracking
As soon as your order has been picked up by UPS, Fedex Express, EMS you will receive an email with the shipment number. The tracking number will keep you informed of the location of your parcel.
Warranty Returns
There is a period of no more than 3 days in which you can report obvious defects and transport damage. In the event of delayed notification or complaint, the warranty claim is void.
We only initiate the refund, return or replacement process in cases such as given below:
- Received Wrong Product
- Missing Product in Order
- Damaged Product
Aesthetics BbB receiving baseless claims for refunds and replacements lately, therefore please be advised that all products are sold on Aesthetics BbB are intended for use by medical professionals. In case of wrong or improper usage by unskilled or uncertified person, which might result undesired performance and outcome, Aesthetics BbB does not bear any responsibility in relation with product performance. To claim for refund, Aesthetics BbB requires to provide full video recording of unpacking and procedure done with given product, which supports customer’s claim and help identify cause of the problem. If video recording is not provided, no refund is available. The information about the issue should be made within 3 days of the delivery date. After this period, if no problem is reported, we will confirm the transaction as closed. Refund is available when products are returned back to seller in original packaging and undamaged.
BbB NATURAL COSMETICS PRODUCTS
Shipping conditions
The shipping cost is calculated based on two things – the destination and the number of products you’re ordering. Please see the below table for a breakdown of shipping costs.
DHL GROUND Shipping Rates
Product qty EU, UK Zone (EUR)
1 to 10 15,00
11 to 25 22,00
26 to 50 38,00
51 to 100 69,00
101 to 1000 120,00
DHL Express Shipping Rates
Product qty USA (USD)
1 to 10 25,00
11 to 25 35,00
26 to 50 59,00
51 to 100 99,00
101 to 1000 139,00
Shipping conditions
We kindly ask that you anticipate 1-3 working days of processing your order and up to 8 working days for delivery once processed. Estimated delivery time depends on the location. It's usually within 2-8 business days.
Shipment tracking
As soon as your order has been picked up by the courier you will receive an email with the shipment number. The tracking number will keep you informed of the location of your parcel.
Deliverry address
Once an order has been placed, we are unable to make any changes. This includes amending the delivery address, shipping method, or removing items from the order.
If you do need to change your address, you can do it by notifying the courier who will contact you on the day of the delivery to coordinate the address and time of arrival.
Returns
Sorry, but since you are ordering customised products, we can only accept returns for damaged or faulty items.
In such cases, please reach out to us at aesthetics.bbb@yahoo.com and we will get back to you within 7 working days.